HOTEL LE FAUCIGNY ***

We had stayed in the hotel a few years ago and liked it so we stayed again in May this year. Just beware. We booked a more expensive room to have a view of the mountains and a balcony. Well, the distant view of the mountains was lovely but right next door and directly beside our tiny balcony was a huge construction site. It looked like something had been demolished and a new building was starting to be constructed with all the heavy equipment such as crains and pile drivers. The workers started at 7am and finished at 6pm so there was no point having a balcony to sit on for an evening drink as there was actually a pile driver banging away right beside us. As you can imagine we were both very disappointed and quite angry we weren't advised there will be heavy construction right next door. When we conveyed our concerns to the lady at reception she was quite dismissive, shrugging her shoulders and saying they are busy this time of year and can't tell everyone about the construction. She offered us a basic smaller and cheaper room without giving us back the difference in price, which we rejected. OF COURSE they should tell all the future guests who booked rooms on that side of the building. That's outrageous. They didn't even offer to discount our rate or offer any type of compensation whatsoever, which is just pain bad service, penny pinching and not acceptable. It's obvious why they don't alert future guests - because they might lose business. Also the 'balcony' was tiny, possibly less than 1 m deep but there was a rampant vine engulfing the whole railing and beyond which made it almost impossible to enjoy sitting there even without the construction noise. The TV constantly pixelated, there were no cups, saucers,spoons, no fridge, no wine glasses and not even plastic cups in the bathroom. I don't know if this was normal or if the person doing the room forgot to put them in. The shower was very tiny with a narrow opening into it. Lucky we are both quite slim. I don't know how a bigger person could enjoy that shower. We couldn't be bothered going to reception again. We just put up with it and were very disappointed in the whole experience. Attached is a photo of the construction site next door and the balcony we paid for. So just be warned and make sure you get a room on the other side of the building if you want to stay there. On the plus side it's obvious the common areas are well looked after and everything is clean and fresh.

We paid €60 to store two bags — more expensive than every other option nearby — while we completed a multi-day hike. When we returned to collect them, the staff member simply walked us into the storage room and told us to grab our luggage without checking our tickets or verifying any tags. We could have walked out with anyone’s belongings. There was no security process whatsoever. We had a second booking for after the hike, but returned early due to an injury in our group. We explained the situation in person at the front desk — with the injured party visibly present — and asked whether we could cancel our remaining night without penalty given the circumstances. Staff directed us to submit the request through Booking.com and said they would consider it. It was denied almost immediately. For context, every single mountain refuge along our route waived their cancellation fees without hesitation. A €15-a-night mountain hut showed more goodwill than this hotel. Like most hotels in Chamonix, there is no air conditioning — fair enough. What is not fair is being assigned a room where the ceiling slopes so severely that half the room is unusable, with no openable windows. The provided fan is decorative at best. We spent the night in a hot, airless box. Given the pricing and the near-total absence of customer services, I cannot recommend this hotel. Better options exist at the same price point, and cheaper options will likely treat you better.

The staff are extremely friendly, welcoming and helpful The location is excellent The sauna and hot tub are lovely after a day skiing However, The rooms are small and claustrophobic There is no lift and the staircases are extremely narrow and steep so it is not easy with luggage Overall not good value for money and I would be unlikely to stay here again

Very friendly and helpful reception staff, nothing is too much trouble. Fantastic location a stone’s throw from the main area with shops and restaurants Rooms are typical alpine size but have everything you need. Bed was very comfortable. Boot room and ski storage area very handy only downside is a slightly longer walk down to the ski bus stops as you exit from the front of the hotel. Great stay overall,