CHALET HOTEL LE PRIEURE & SPA****

Great location and easy to walk to both cable cars and uphill train. Comfortable hotel and if you get the balcony overlooking the glacier, that view is stunning. On return, I plan to stay at this very hotel again. Great value and super convenient to get to anything within town. They do have parking for a fee and they were very kind to allow leaving my car until 2-3pm even after checking out. It is not a luxury hotel but it definitely is comparable and a hotel with great view and very friendly staff (Kate, Jacob).

We stayed here May 2026 for our honeymoon and booked the “Double room - Superior with balcony and Mont-Blanc view”. We ended up checking out early to stay in a nicer place. - We were given a room with two twin beds - The view was almost entirely blocked by the building next door - The front desk workers were cold and lacked information on nearby attractions - The breakfast was barely edible and definitely not worth the price - Traffic sounds from the street keep you up

Lacking empathy and flexibility in medical emergencies"We had a very disappointing experience regarding the hotel’s customer service. Although we had a non-refundable booking, a sudden illness occurred on Sunday that made it impossible for us to travel. We immediately informed the hotel, explaining that we did not want to risk infecting other guests and requested an exception for a refund or rescheduling due to these medical circumstances.The nearest hospital capable of issuing a certificate on a Sunday was 50 minutes away, and since we were too ill to travel there that day, we could only obtain the official doctor’s note on Monday. Unfortunately, the hotel flatly refused to accept this.The receptionist on duty that day was not kind and handled the situation without any compassion. In a very difficult and stressful moment, we expected at least a small amount of humanity and understanding. Sadly, we found none here. We are very disappointed that rules were prioritized over basic empathy.