4
Decent Hotel in a Great Location
Excellent location in Chamonix, next to the centre of the town. We were in the property 4 nights and went to Chamonix for hiking. We came by car and were very happy that we understood to book the parking place in the hotel when we made the room reservation at the hotel. They have got very small parking place, which tend to be fully booked (epsically, if one arrives late in the afternoon as we did). Also note that the actual parking lots for the cars are very small and not really big enough for the modern german SUVs. Staff was mostly nice, polite, professional and friendly. The staff spoke English and French.
Breakfast was great and there were enough variability. Croisants were fresh. There is also a restaurant.
Our room had an balcony and a great view to the Mont Blanc. This was especially nice, as when we were there it was unusual warm for May. We were able to just sit on the balcony, relax and have a glass of wine in the evenings. The only thing what we were a bit supprised was that their room cleaning policy was a bit unsual. They had a habit to clean the room first (late) in the afternoon. I have never expierenced something like that anywhere else.
Date du séjour :
mai 2026
3
Decent hotel let down by its room cleaning policy
Stayed here recently for 4 nights on a hiking holiday. First of all, the positives:
Epic breakfast with loads of choice
Great view of glacier from the bedroom
Fans supplied for the room as there was a heatwave when we visited
Very close to the ‘main drag’ in Chamonix and not far from the Aiguille du Midi cable car
Adequate space in the bedroom
Friendly reception staff
However, there was one massive negative- their room cleaning ‘ policy’ means your bedroom may not be freshened up until 5.30pm which is less than ideal when you return from a hike in the mountains and needing a bath or a shower but your room has not been cleaned by 3pm.
The following day we requested an earlier room clean but returned to disappointment and an uncleaned room again in the mid afternoon. Complaint was made both verbal and written but the management lacked empathy and merely reiterated that this was their policy. However, the following day, an earlier room clean was done, the only room clean in a 4 night stay.
We have stayed in many hotels throughout the world over the years and have never been confronted with this ridiculous policy.
So beware if you like your room freshened up - it might not happen until 5.30pm!
Date du séjour :
juillet 2026
4
Super value for location and friendly staff
Great location and easy to walk to both cable cars and uphill train. Comfortable hotel and if you get the balcony overlooking the glacier, that view is stunning. On return, I plan to stay at this very hotel again. Great value and super convenient to get to anything within town. They do have parking for a fee and they were very kind to allow leaving my car until 2-3pm even after checking out. It is not a luxury hotel but it definitely is comparable and a hotel with great view and very friendly staff (Kate, Jacob).
Date du séjour :
mai 2026
1
Consider Somewhere Else
We stayed here May 2026 for our honeymoon and booked the “Double room - Superior with balcony and Mont-Blanc view”. We ended up checking out early to stay in a nicer place.
- We were given a room with two twin beds
- The view was almost entirely blocked by the building next door
- The front desk workers were cold and lacked information on nearby attractions
- The breakfast was barely edible and definitely not worth the price
- Traffic sounds from the street keep you up
Date du séjour :
mai 2026
2
Lacking empathy and flexibility in medical emergencies
Lacking empathy and flexibility in medical emergencies"We had a very disappointing experience regarding the hotel’s customer service. Although we had a non-refundable booking, a sudden illness occurred on Sunday that made it impossible for us to travel. We immediately informed the hotel, explaining that we did not want to risk infecting other guests and requested an exception for a refund or rescheduling due to these medical circumstances.The nearest hospital capable of issuing a certificate on a Sunday was 50 minutes away, and since we were too ill to travel there that day, we could only obtain the official doctor’s note on Monday. Unfortunately, the hotel flatly refused to accept this.The receptionist on duty that day was not kind and handled the situation without any compassion. In a very difficult and stressful moment, we expected at least a small amount of humanity and understanding. Sadly, we found none here. We are very disappointed that rules were prioritized over basic empathy.
Date du séjour :
mai 2026
